Privacy Policy — How b99bet Protects Your Data

This Privacy Policy ("Policy") is issued by b99bet ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access or use the b99bet platform at b99bet.app, including all associated games, betting markets, promotional services, and customer support channels.

b99bet is committed to handling personal data with transparency, integrity, and care. We collect only the data that is necessary for the operation of the platform and the delivery of services to players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and surrounding areas.

By registering an account on b99bet, depositing funds, placing bets, or otherwise interacting with the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you must immediately cease using the platform and contact support to request account closure.

b99bet collects personal data across several categories, depending on the nature of your interaction with the platform. The categories of personal data we may collect are described below.

2.1 Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth (used for mandatory age verification — players must be 18 or over).
• Nationality and country of residence.
• National Identity Card (NID) number, passport number, or other government-issued identifier submitted during KYC verification.

2.2 Contact Data

• Email address registered to the account.
• Mobile phone number (used for account security and payment processing via bKash, Nagad, Rocket, or Upay).
• Residential address, including city, district, and postal code within Bangladesh.

2.3 Financial Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) associated with deposits and withdrawals.
• Bank account details where bank transfer is used as a payment method.
• Transaction history, including deposit amounts, withdrawal amounts, and dates of transactions.
• Account balance and bonus balance records.

2.4 Technical Data

• IP address at the time of registration and at each subsequent login.
• Device type, operating system, and browser type and version.
• Session identifiers and cookies stored on your device.
• Geolocation data at the time of access (country and region level only).

2.5 Behavioural and Usage Data

• Betting history, including sports markets wagered on, bet amounts, and outcomes.
• Casino game play history, including games played, session durations, wager amounts, and results.
• Bonus uptake and wagering progress data.
• Pages visited within the platform, features accessed, and navigation patterns.

2.6 Communication Data

• Records of live chat conversations with the b99bet support team.
• Email correspondence between you and the support team.
• WhatsApp message logs where WhatsApp support is used.
• Any complaints, dispute submissions, or feedback you provide.

b99bet collects personal data through a variety of channels and mechanisms. Understanding how data reaches us is an important part of informed consent.

3.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, participate in a promotion, contact support, or submit a complaint.

3.2 Automated Collection

Data collected automatically as you interact with the platform, including technical data such as IP addresses, device identifiers, and session cookies, as well as behavioural data derived from your betting and gaming activity.

3.3 Third-Party Sources

In certain cases, b99bet may receive data from third-party sources including:

• Identity Verification Providers: Third-party KYC and anti-fraud service providers who assist in verifying the authenticity of identity documents submitted during registration or account review.
• Payment Processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners who confirm transaction status and account ownership.
• Game Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may share session and outcome data with b99bet for game reconciliation and dispute resolution purposes.

b99bet processes personal data for the following specific and lawful purposes:

b99bet processes personal data on one or more of the following legal bases, depending on the processing activity:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the Terms and Conditions you accepted at registration — including account management, payment processing, and delivery of betting and gaming services.
• Consent: Processing for optional purposes, such as sending promotional communications or storing non-essential cookies, where we have obtained your explicit prior consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
• Legitimate Interests: Processing carried out in pursuit of b99bet's legitimate business interests — such as fraud prevention, platform security, improving service quality, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
• Legal Obligation: Processing that is required to comply with applicable laws and lawful requests from competent authorities, including anti-money laundering obligations and financial reporting requirements.

b99bet does not sell personal data to third parties under any circumstances. However, we may share data with carefully selected third parties in the following limited circumstances:

6.1 Service Providers

We share data with third-party service providers who process data on our behalf under strict contractual data protection obligations. These include KYC and identity verification providers, payment processors, cloud infrastructure providers, and analytics platforms. These parties may only process data in accordance with b99bet's instructions and may not use data for their own unrelated purposes.

6.2 Game Providers

Third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) may receive session data and player identifiers for the purposes of game delivery, outcome reconciliation, and dispute resolution. Game providers are required to maintain appropriate data security standards consistent with their own platform obligations.

6.3 Legal and Regulatory Disclosure

b99bet may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where such disclosure is required by law, court order, or where b99bet has a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or a threat to the safety of any individual.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of b99bet's assets, personal data held by the platform may be transferred to the acquiring or successor entity. In such circumstances, players will be notified prior to their data being transferred and will be given the opportunity to close their account if they do not consent to the transfer.

b99bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or financial obligations.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised and aggregated data may be retained indefinitely for platform analytics purposes.

b99bet takes the security of personal and financial data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction.

8.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the b99bet platform is encrypted using SSL/TLS protocols, ensuring that data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal and financial data stored on b99bet's servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within the organisation is restricted to authorised personnel on a strict need-to-know basis. Administrative access to systems containing personal data is protected by multi-factor authentication.
• Intrusion Detection: b99bet's infrastructure is monitored around the clock for suspicious activity, with automated detection systems in place to identify and respond to potential security threats in real time.

8.2 Organisational Safeguards

• All b99bet staff who handle personal data receive data protection training and are bound by confidentiality obligations.
• Third-party service providers who process data on behalf of b99bet are vetted for their security practices and are required to maintain contractual data protection commitments.
• b99bet conducts periodic internal reviews of data handling processes to identify and address potential vulnerabilities.

b99bet uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and conduct analytics. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain your personal credentials and cannot be used to access your account without your login details.

9.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state and security tokens that protect your account. Essential cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised data about how players interact with the platform, including which pages are visited most frequently and how long sessions last. This data is used solely to improve platform performance and the overall user experience.
• Functional Cookies: Remember your preferences such as display settings and previously selected payment methods to provide a more personalised experience.
• Analytics Cookies: Used to understand aggregate player behaviour across the platform. Analytics data is processed in aggregated, anonymised form and is not linked back to individual identities.

9.2 Managing Cookies

You may control cookie settings through your browser preferences. Most modern browsers allow you to block, restrict, or delete cookies. Please note that disabling certain cookies may affect the functionality of the b99bet platform, including your ability to stay logged in or access certain features. Deleting cookies does not delete your account data, which remains stored on b99bet's servers in accordance with the retention periods set out in Section 7.

As a player whose personal data is processed by b99bet, you hold the following rights in respect of your personal data. Requests to exercise any of these rights should be submitted to the support team via live chat or by email at [email protected].

• Right of Access: You have the right to request a copy of the personal data b99bet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. Minor corrections (such as email address updates) may be made directly via account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations, particularly in respect of financial and identity records.
• Right to Restrict Processing: You have the right to request that b99bet restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to b99bet in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including processing for direct marketing purposes. An objection to direct marketing will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

b99bet will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.

b99bet is strictly an adults-only platform. The platform is intended exclusively for players who are aged 18 years or older. b99bet does not knowingly collect, store, or process personal data from any individual under the age of 18.

During registration, players are required to confirm that they meet the minimum age requirement. Where age verification documentation submitted during the KYC process indicates that a player is under 18, the account will be closed immediately, all funds will be returned to the payment source, and any data collected will be deleted from active systems within a reasonable timeframe, subject to minimal retention for legal compliance purposes.

If you believe that a minor has accessed or registered on the b99bet platform, please contact the support team immediately via live chat or at [email protected] so that the matter can be investigated and resolved without delay.

The b99bet platform integrates third-party game content, payment processing infrastructure, and identity verification services to deliver a complete and secure gaming experience. Each third party operates under its own privacy and data protection policies, and b99bet is not responsible for the data handling practices of those third parties in relation to data collected independently by them outside of the scope of their services to b99bet.

Third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) may collect anonymised session data directly from your device as part of game delivery. This data is used for game reconciliation, fair play verification, and technical support. b99bet requires all game providers to maintain appropriate data security standards and to use player data only for the purposes of delivering contracted services.

Payment processors (including bKash, Nagad, Rocket, and Upay) process transaction data independently under their own privacy frameworks as regulated financial service providers in Bangladesh. b99bet shares only the minimum data necessary to complete a transaction with payment partners.

b99bet reserves the right to update, modify, or replace this Privacy Policy at any time. When we make material changes to the Policy — such as changes that expand the categories of data collected, introduce new processing purposes, or affect your rights — we will notify registered players via the email address associated with their account at least 14 days before the changes take effect.

Non-material changes, such as corrections to wording, clarifications that do not alter the substance of the Policy, or updates to contact details, may be made without advance notice. The effective date shown at the top of this document will always reflect the date of the most recent revision.

Your continued use of the b99bet platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you should cease using the platform and request account closure before the revised Policy comes into effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which b99bet handles your personal data, please contact us through any of the following channels. All contact details are displayed as plain text and are not clickable links.

• Live Chat: Available 24/7 directly on the b99bet platform. Average response time: 2–5 minutes. This is the fastest channel for urgent privacy or data security concerns.
• Email: [email protected] — for formal written requests, including data access, rectification, erasure, and portability requests. Response time: within 24 hours for general queries; within 30 days for formal data rights requests.
• WhatsApp: +880 1800-B99BET — available 24/7 for general support enquiries.

All formal data rights requests submitted via email must include your full account username and the email address registered on your account so that we can verify your identity before processing the request. b99bet aims to acknowledge all formal data rights requests within 5 business days of receipt (Bangladesh Standard Time, UTC+6).